Customer Service in South Africa

After having to deal with a few companies and institutions over the last few months I have come to the conclusion that the Customer Service levels have dropped steeply over the last few years. Its such a sad situation on so many levels.

Many employees and customers alike blame the situation on a lack of training. I disagree to a certain extent with this statement. Let me explain my own customer service growth and thoughts.

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High debt leads to sequestration

This is not an advert like the hundreds of ads out there promising to get you free of debt but rather my true life event before and after 2008.

We had our own company pre 2008 and were living a life of luxury, three motor vehicles in the garage, a large house with a bond of R1.600 000 and things were going well. Friends were plenty and parties and braai’s virtually every weekend. When I look back now I see that our lives were driven by money and possessions. At the same time we had debt … plenty of debt! But this wasn’t a problem as we could cover all our installments with a smile.

First Incident

The first incident happened in 2007 which gave us a bit of a knock, we received an order for numerous PC operating system packages to a value of over R100 000, cant remember the exact amount. I personally collected the packages from the supplier and delivered them to an address in Houghten which seemed totally legitimate and received a bank drawn cheque from the client as arranged. Later the same afternoon we received another order from the same client for laptops and other bits and pieces with the same payment arrangements, orders were placed. The following morning our bank informed us that the cheque we paid in was a forgery and no such account existed, what a complete shock!!

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5 November Guy Fawkes

Being born in the 60’s and growing up through the 70’s and 80’s there was never an issue with celebrating Guy Fawkes. I actually don’t think we even knew the history behind the day.

It was just a day filled with excitement and anticipation of what was to come. My Father used to work in Johannesburg and every year on the 5th November arrive home with a huge box of fireworks and packets of crackers.

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Elderly Parents Abandoned

My heart and soul have had this heavy and sad feeling lately. It is being caused by Elderly Parents being abandoned by their children and grandchildren.

Let me start at the beginning and try explain how this situation unfolded. In 2010 my Mom and Dad moved in to a complex in Rynfield. My Mom’s sister Sophie moved in with them as she stayed with them previously. The apartment they moved into had 3 bedrooms and was spacious. 

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Online Religion on Social Media

Religious postings on Facebook telling me how to live my life are driving me insane!!

This has really become an irritation in my life and really bugs the crap out of me. I have quite a few friends on Facebook and they are from different ethnic groups and religions and I embrace them all as friends but telling me what I am doing wrong and where I am going to end up is really getting me to a point where I am going to “unfriend” them very soon.

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Stress The Silent Killer Affecting Our Lives

Stress – the silent killer, is something I experienced in my own life a few years ago. We were going through a really tough time financially and it was taking its toll. My wife and I were walking around in the Lakeside Mall when the strangest feeling came over me.

Stress – First Panic Attack

I started sweating profusely, my heart rate sped up and I felt like a trapped animal in the mall and honestly thought I was going to go crazy. Luckily it went away when I stepped outside to get some air. I do understand that it was a panic attack that I experienced caused by the stress.

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